The following are the Terms and Conditions (the “Agreement”) for the access and use of smellslove.com
The parties to this Agreement are You ("You", sometimes referred to as a “Subscriber" to the Website) and the owner of smellslove.com (LOUKTERT LIMITED). As used in this Agreement, the terms "we" and "us" are used interchangeably to refer to LOUKTERT LIMITED and its operators of the Website (sometimes referred to as smellslove.com). By further accessing the Website or materials available at or in association with the Website, and for other good and valuable consideration, the sufficiency of which is acknowledged by you and LOUKTERT LIMITED. You hereby agree to be bound by all the terms and conditions set forth in this Agreement.
By accessing or using smellslove.com, or by clicking a button or a box indicating that you have read and agreed to the terms of use, you are entering into this Agreement. You should read this Agreement carefully before starting to use the Platform. If you do not agree to be bound to any term of this Agreement, you must refrain from signing up to smellslove.com, you must stop making any use of smellslove.com and you should not access smellslove.com.
smellslove.com is a member’s club that provides large discounts on various products. Shopping in our webshop is only possible if you are a member of the site. To become a member, you must be over 18 years of age, which you are required to confirm when you register and make your purchase. smellslove.com is only for private customers.
Your subscription is deducted automatically at or after the end of the original term selected, for a similar period of time and for a similar or lower amount, unless notice of cancellation is received by smellslove.com from you. You can terminate your membership at any time from the support page. Simply login to your account by selecting the login from the right corner, then fill the cancel subscription form in the support page. You may also cancel your membership in writing by sending an email directly to our support.
From time to time we enroll our loyal customers in a loyalty program where the randomly chosen customers will be granted a discounted membership price on the next payment only.
You must become a member in order to make a purchase on the website. If you already have a membership, simply log into your account before shopping and to get the big discount. If you are not a member, you need to sign up for a membership. If you are a new member, you will be offered a trial period of 3 days for USD 3. Once your order has been completed, you will receive an order confirmation via email, and you will receive another email once we have dispatched your order.
It is only possible to order products via our website.
If you have made an order and wish to cancel it, you need to let us know by contacting us at either [email protected] or telephone +441158243245. Please note that it is only possible to cancel an order if our warehouse has not yet begun processing it.
The discounted prices shown on the website are member’s prices. The prices that we compare our own to are the guiding market prices that are used in other shops and on other websites. We keep a close eye on these prices, but they are subject to sudden market changes.
We accept: VISA and MasterCard. Payment can only be made using a credit card. Payment is deducted from your account upon order or upon commencement of your membership. You will not be deducted for an amount in excess of that which was approved upon completion of your purchase.
Orders will be delivered with either courier or local postal service, all with tracking number. The expected delivery time is 3-8 days depending on the location. We take full responsibility for the purchased products until they have been delivered.
smellslove.com offers a cancellation policy of 14 days.
If you wish to return one or more purchased products, let us know via Telephone on +441158243245 or via email, [email protected] (we reply within 24 hours 7 days a week).
In the case of contracts for the supply of sealed goods which are not suitable for returns due to health protection or hygiene reasons, the right to cancel ceases if the goods become unsealed after delivery.
Any depreciation in value related to product use that is improper or different from its intended use and function is paid for by the customer. In other words - you can try the product in the same way you would try it in a physical outlet. However, if you damage the product through misuse or carelessness and seek reimbursement, you may end up receiving only a small part or none of the purchase price back if you return it, depending on the commercial value of the product(s) in question and the nature of the given incident.
In the case of beauty products, fragrances and cosmetics, the original packaging can play a significant part in determining the value of the product(s) in question. We therefore encourage you to send the items back in an undamaged condition.
If you cancel your purchase, you are entitled to a full refund. In case of depreciation related to improper product use or carelessness, the purchase price is subtracted.
If you exercise your cancellation right, we refund all payments received, including any prepaid delivery expenses. Payment is made without undue delay and under all circumstances, 7 days at the latest from the date on which we receive notice of your decision to cancel your purchase. Refunds are issued in the same format as the original payment method.
We reserve the right to withhold your refund until we have received the products that are to be returned, unless you can provide proper documentation to this effect.
If you wish to cancel your purchase, send your product (s) to:
RETURN ADDRESS
LOUKTERT LIMITED, Registration # HE402729
Kefallinias 16, Latsia, 2224, Nicosia,
Cyprus
In order to expedite the return process, please include a copy of your order confirmation in addition to the product(s) that you are returning. If you no longer have your order confirmation, you may also include the email address used when placing the order or the order number itself.
We offer the standard legal complaints procedure, applicable for 24 months after delivery. This means that you can get your product repaired, exchanged, get your money back or receive a price reduction, depending on the situation in question. Your complaint must be valid, meaning that any faults cannot be the result of incorrect use of the product or destructive behavior. Note that for products with a limited lifespan, your right to complain is limited accordingly.
Contact us as soon as you notice a mistake or missing parts on and for a product that has been purchased at the webshop. This should happen as soon as possible or within a reasonable time period from the moment you notice that there is something wrong with your product. File your complaint via your account or by contacting our helpful customer service directly on phone or email.
If you want to complain about your purchase, send your complaint to our customer service.
All contracts between the company and the Consumer to which these General Terms and Conditions apply shall be governed exclusively by Cyprus law.
When you register, you are required to confirm that you are over 18 years of age. If you are under 18, registration and subscription need to be completed by a parent or a legal guardian. An agreement can be easily revoked by a parent or a legal guardian if it has been made by a minor.
The prices in the webshop are current prices, based on the market prices at any given time. Therefore, we reserve the right to changes in prices resulting from force majeure, hereunder work conflicts and missing or delayed delivery from our suppliers.
